Wednesday, July 18, 2007

And yet- another Tad Award

I know, I know. At this rate I may be the only person not to receive a Tad Award and that's probably only because I'm the one handing them out. The award today goes to Stockton To Malone Honda in Sandy, Utah. Seiuli's truck was on the fritz, so we heard a great lie deal on the radio about $189 a month for a new Honda. Now, we aren't stupid. We knew there was going to be more to it, but when Sei got there they wanted like $4000 down and it was actually a lease so he'd owe a balloon payment of like $16,000 in 3 years. Yeah...moving on. They found a used Accord and started working out a deal. Sei told them we were poor wanting a low monthly payment and it's like they had never heard that before. It took hours and hours to get a deal worked out. Sei was there for like 6 hours calling me every half hour to see how the deal sounded since I spend all the money handle all the finances. Ridiculous. I say ridiculous because when we bought our Yukon it took like 2.5 hours from test drive to taking the car home. Ok, so Sei works out this deal and writes them a $2000 down payment check. They cashed it electronically.
Fast forward a week.... I'm balancing our checkbook and was stressin' it. I was off somewhere- WAY off. There was still a check out for our sprinkler system for like $1200 and we had like $800 in the account. Whaaaa??? I pull up our account online and I'm looking for where the heck I screwed up. And then I see it- Stockton to Malone Honda in Sandy, Utah had cashed our down payment check electronically and then also deposited it into their bank. So, our $2000 check went thru TWICE. That would be $4000. Ok, for some people that's like chump change. For us- that's HUGE. I quickly transferred money over from savings to cover our outstanding checks.
Ok, that was on Friday nite. Sei called Stockton to Malone Honda in Sandy Utah on Saturday and they were like, "Oh. Oops. We'll cover the cost of any bounced checks and we'll cut you a check today that you can pick up at the front desk." They were very apologetic, but they acted like it wasn't that big of deal. So what if they would cover bounced check fees? Bounced checks make me look bad. What if my mortgage payment had bounced?? I had like 4 online payments set to go thru a couple of days after I realized what had happened.
I realize mistakes are made and that, thankfully, nothing major happened because of this mistake. I just feel Stockton To Malone Honda's (in Sandy, Utah) customer service was lacking. I remember when the grocery store made a mistake on my mom's purchase and the checker brought her a gift certificate for $50 to her house. Another time a smaller dealership screwed up on a repair that put us way behind in our Christmas travel schedule and they brought our van to our house and cut the price in half. That is customer service. Telling us "Uh, sorry. You can drive 35 minutes to come pick up a check..." is not. So... there you have it. The newest recepient of the Tad Award.
**I promise, I'll try to write about something more uplifting tomorrow. :)

25 comments:

Special K~ Toni said...

FIRST!!!

Special K~ Toni said...

I would be pissed as well- would have made them reimburse me for the gas!

Amanda said...

What a joke!!! I don't know anybody that wouldn't think a $2,000 error was not that big of a deal or just chump change. That is a huge deal! I realize people make errors, but that is just huge! Luckily you realized it when you did!

Dana said...

I'm with Amanda on this one. I don't care who you are, 2 grand is a big deal no matter what! Glad you caught it early.

Isaura said...

what losers. 2grand is a lot of money. ewwww yeah i would have been pissed and asking for all kinds of free stuff, but maybe that's the mexican in me.

CHEL said...

dude.... they are soooo lame. Totally deserving of the award.

Mel said...

Gosh, that is so annoying and stressfull and.... oh they deserve the award.

s--max said...

Ugghhh! I'm SO tired of STUPID people!!!!
Good catch!

Lauren said...

Wow...people these days. I would have been fuming. BUt knowing me, I would have taken it haha...

PJ said...

Errr

Amanda said...

Just had to let you know we saw Transformers tonight for Jordan's birthday. Loved it!!

Nesting Momma said...

Hi there! First time visiting. What a wonderful family! Sorry about the happenings you posted about. Love the name of the award!

Lisa said...

It is a huge deal!! The whole car buying process deserves a TAD award! My husband worked for the Dodge dealership in SLC for a short time and he "learned" a lot. Now before every car transaction he uses his trusty HP calculator to figure out "the deal" himself. It is all so shady. Hopefully you are liking the new car!

By the way, I had that happen with a game store when we bought the Wii. It wasn't $2000, but enough that I didn't need it coming out of my bank twice. I called the bank and they just reversed one of the charges. I don't see how that is leagal!!!

Nancy Face said...

Oh my goodness, I would have freaked out BIG TIME! I also take care of the finances, and it bugs the heck out of me when just a small thing doesn't balace...but TWO THOUSAND BONES?!!! They totally deserved that award! By the way...I am such a pushy control freak that my hubby always takes me car shopping...no salesman ever gets the better of me, muahahaha!

Jenny said...

So many places are so lacking in customer service. I would have had them drive the check over with coupons for some free oil changes and service. Electronic banking can really screw things up...quick.

jenica said...

um, yeah... wasn't it a stockton to malone employee that got a credit report on a girl, stalked her to her house, and raped her last winter??? am i the only one that remembers this?

next time tell them NOTHING about how much you want to spend on payments. only haggle the original price. car lots suck!

oh yeah, have a fab day!

aubrey said...

i especially like how you wrote, 'stockton to malone honda in sandy, utah' every time. so it will be drilled into our heads if ever we hear the name again.

elasticwaistbandlady said...

I had my debit card go through four times at Kroger's during a Thanksgiving grocery rush. That was 800 dollars.

At the Infidel house, even 100 bucks out the window unexpectedly puts us in a tailspin.

Gretch said...

UMMMMM...TOP HONORS!!! GOLD!!

IDIOTS!!

MY MORTAGE CO DID THAT TO US LIKE 3 MOS IN ROW!!

Annie said...

Take that Stockton to Malone Honda! You have been outed on Tori's blog for crummy service. I will never buy a car from you guys!
Hail the power of the Internets! Businesses beware! Power to the people!

utmommy said...

They definitly earned that award. Some people!

Emily said...

I must give a Tad award to Big O Tire in Heber City, UT for extremely poor customer service this week as well.

Suzanne said...

What a waste of your time and gas to have to go get the check! Not to mention your sanity! They'd better be careful because word gets out about bad customer service and a lot of people read your blog! I'm sure you'll give someone else your business next time!

Macey Kay said...

So, I am Robin and Emily's cousins, Jill's sister, and Lauren's virtual friend and have seen your comments etc. I love the idea of a TAD Award...love your blog-hope you feel better.

David said...

Never trust a car dealership named after a Utah Jazz passing play that hasn't occurred in YEARS!